Return Unwanted Items 

Please note that we will not refund any delivery fees for unwanted items. We will only refund products returned within 14 days that are in an unopened resaleable condition. Some unwanted Items also have a restocking fee of £15.00+vat or 30% whichever is greater. This is payable upon return application being accepted or out of your refund. You can return goods back to us using your own postage/carriage and we will provide you a returns address. If you would like to have a collection service, we can arrange this on a case-by-case basis.

Return Incorrect Items 

Goods that are missing or incorrect from delivery must be reported to us via email within 5 working days from delivery. Once the items are received into our warehouse, they will be checked whether they are incorrect. Once approved you will then be refunded for the collection fee and incorrect product only if in a resalable condition. If not in a resalable condition you will be charged for the incorrect product. If approved that the product that was sent was incorrect, we will then send out the correct product. 

Return Damaged Items 

Goods that are damaged due to delivery must be reported to us within 24 hours with a photo of the damaged product and packaging. Once you have processed the return through the procedure above it will be collected for you and returned to our warehouse When the items are received into our warehouse they will be checked for damage. Once approved you will then be refunded for the collection fee and sent a replacement. 

Return Faulty Items 

Faulty items sent back to us will undergo a manufacture inspection. It may also be necessary to send the item away to the manufacturer to confirm the fault. Once we have received your item back, we will inform you how we need to proceed. Please note items over 14 days old will not be able to be replaced or refunded. 

Can I return the goods to you myself?

Yes, you can return items at your own postage/carriage cost, however, we do recommend you take advantage of our collection service. If returning faulty or incorrect items, we will cover postage costs. If you are returning goods which are an order error or an unwanted item, the return cost will not be refunded. Please note that if you choose to use your own postage service that it must be a recorded service and any breakages by your courier will be the customers’ responsibility.